Updating Your Medical Records
The process for updating your medical records depends on the type of connection you've selected. Learn more about connection types here.
How often does my information get updated, and what can I do to help?
AUTOMATIC CONNECTION
Initial Updates:
Lab Results: All lab results are automatically populated at the time of connection.
Genetic Tests and Imaging: Test results that cannot be automatically mapped, such as genetic reports or imaging studies, may take up to six weeks to appear in your profile. This timeframe allows for a detailed review and manual input by our Medical Navigators.
Ongoing Updates:
Every time you have new labs that you would like to add to your profile, you can update them by following these steps:
Go to the Medical Records section of your profile.
Click the "SYNC NOW" icon/button
Everytime you receive new genetic tests or imaging, please refresh your automatic connection, (steps above) and email [email protected] letting us know so our medical navigators can work on adding the information.
ELECTONIC CONNECTION
Initial Updates:
Once you link your patient portal (such as Navigating Care, Follow My Health, or CareSpace) to your HealthTree Cure Hub account, it takes about six weeks for your profile to reflect your complete information. This timeframe ensures our Medical Navigators have enough time to carefully review your records and manually input the information. We appreciate your patience as we work to ensure your records are accurate and up-to-date.
Ongoing Updates:
Lab results, genetic tests, and imaging will be updated on an annual basis. If you need updates sooner—such as ahead of an appointment or to assist with treatment decisions—please reach out to us, and we’ll be happy to help.
Keeping Your Connection Active
To ensure your Cure Hub profile stays up to date, please make sure your login credentials for your patient portal are current. For a smoother update process, we recommend temporarily disabling two-step verification while we update your profile. This helps our team access the necessary information more efficiently.
PAPER RECORDS
Initial Process:
Once you submit your consent for paper records, we will request your medical records from your facility. After we receive them, our team will use the information to complete your profile. The timeline for this process depends on how quickly the facility sends us the records.Ongoing Updates:
Your profile will be updated annually or upon request. While you don’t need to update your paper records consent for yearly updates, it’s essential to notify us via email, phone, or chat if you’d like us to request your medical records again.
Note: We require your confirmation to proceed with requesting your medical records beyond the initial request (e.g., for a second or third update).
If you have any questions about updating your profile, our Patient Navigators are here to assist you! You can reach out to them through the chat box on your HealthTree profile, email us at [email protected], or call us at 800-709-1113.
Our team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. MST.