The Medical Records update depends greatly on the type of Medical Records Connection you've created:
Automatic Connection: As often as you want.
Electronic Records Connection: Yearly update.
Paper Records Consent: Yearly update.
Automatic Connection - You've connected Cure Hub to your facility.
If you created an Automatic Connection between HealthTree Cure Hub and your facility's patient portal, you can update your Medical Records as often as you want to. To do so, please follow these steps:
Go to the Medical Records Connections section of your profile.
Click on the "refresh" icon/button at the right side of the "Automatic Connection" status for your facility:
Once you click on that button, you'll see how the arrows start spinning, and when they stop, the current date will appear as the "Last Updated" date, meaning that all information up until today (the current date) has been added. That means the labs and medical records have been updated.
Electronic Records Connection - Credentials for your Patient Portal.
If you provided the credentials to your patient portal (MyChart, CareSpace, Epic, Cerner Health, etc.), we'll revise them after one year of your profile's completion. If they're updated, we'll enter your portal and update your HealthTree Cure Hub profile with your newest lab results and medical records. If your credentials aren't up to date, we'll reach out to request the correct credentials, so we can complete your Cure Hub profile.
We'll reach out to you three times via phone call and email. If, after the third attempt, you haven't replied or provided the correct credentials, we'll stop reaching out regarding this matter and wait another year to offer the update again.
Paper Records Consent - Provided a Digital Signature.
If you provided a digital signature for us to request a paper copy from your facility, we'll contact you yearly to offer an update as part of our free services. If, at that moment, you provide consent, we'll request a paper copy of the latest records from your facility and update your profile with the information provided.
We'll reach out to you three times via phone call and email. If, after the third attempt, you haven't replied or provided consent in any way, we'll stop reaching out regarding this matter and wait another year to offer the update again.
If you have any questions about the status of your profile, it hasn't been a year since the validation of your profile, or your Patient Portal does not qualify for the Automatic Connection (EPIC, Cerner, or VA), you can reach out, and we'll be happy to help you update the information in your profile. Please don't hesitate to reach out to our Patient Navigators. They'll be happy to help you!
You can send them a message through the chat box on your HealthTree profile, email them at [email protected], or call them at 800 709 1113. Our hours of operation are 9:00 a.m. to 5:00 p.m. MST, Monday - Friday.
We're here to help you keep your profile updated!