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What happens if I don't have a patient portal?
What happens if I don't have a patient portal?
Ana Sahagun avatar
Written by Ana Sahagun
Updated over a week ago

If you don’t have a patient portal, you can still connect your medical information to HealthTree Cure Hub by giving us consent to request your paper records directly from your facility. Our team will manually add the information for you.

Paper records

  1. Go to the “Connect Medical Records” section on your Cure Hub profile.

  2. Click on “Add New Connection”

  3. Look for your medical facility in the drop-down list and select it (If you don't find your facility in the drop-down menu, please, click on "Tap here to add facility" and enter your facility info).

  4. It will ask if you have a Patient Portal. Select "No".

  5. Add your digital signature and check the box authorizing the HealthTree Foundation to request your medical records and complete your HealthTree Cure Hub profile.

  6. Click on the "Connect" button at the bottom.

If you have any questions about connecting your records, our Patient Navigators are here to help! You can reach out to them through the chat box on your HealthTree profile, email us at [email protected], or call us at 800-709-1113.

Our team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. MST. Don’t hesitate to get in touch—we’re happy to assist you!

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